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Fix payment problems on your account

If y'all endeavor to buy something on Google Play just your payment is declined or won't process, effort the steps beneath.

If you've bought something and then have a problem with or question about it, run into problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your contour, submit your payment information.

1. Sign in to Google Pay.
2. At the top, select Alerts .
3. If y'all have a scarlet alarm, enter your payment information and look for the team to respond.

   

4. Bank check your email for the review results.

Try to pay with a different payment method

If there's a problem with 1 payment method you lot can try paying with a unlike i.

1. On your Android phone or tablet, open the Google Play Store app .
2. Become back to the item you want to purchase & tap the cost.
3. Tap the current payment method.
4. Choose a unlike payment method or add a new one.
5. Follow the onscreen instructions to complete your purchase.

Ready credit and debit menu errors

In that location may be a trouble with your credit or debit carte if y'all run across one of the following error messages:

• "Unable to procedure payment: low card balance"
• "Unable to complete transaction. Please utilize some other form of payment"
• "Your transaction cannot exist completed"
• "Unable to complete transaction: expired menu"
• "Correct this card info or try another menu"

To fix these errors, try the following steps:

Make certain your card & address information is up to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to employ for the buy.
3. Check the expiration date of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit carte du jour is registered to a unlike address that can cause the payment to exist declined. Check the zippo code matches your current address.

1. Sign in to https://pay.google.com with your Google Business relationship.
2. Discover the payment method you are trying to use for the purchase.
3. ClickEdit.
4. Check that the address listed matches the billing address of your card.
5. If needed, update the accost.

Then, attempt your purchase over again.

Submit whatsoever actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make sure you take plenty to complete the purchase.

Contact your banking concern or card issuer

Your menu may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask near the transaction and run into if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If yous see "Your payment was declined due to an event with your account"

If you run into this message, it might be because:

• Nosotros saw a suspicious transaction on your payments contour.
• We need a little more information to protect your account against fraud.
• We need a piddling more information to comply with Eu law (Customers from European Matrimony fellow member states only).

To help set these issues:

1. Go to the payments middle.
2. Take action on any errors or requests in the payments center.
   • You might need to verify your identity before yous tin buy anything through your Google Account.
3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

• Make sure you're connected to your carrier network, directly or by wi-fi.
• Make sure you've added direct carrier billing every bit a payment method.
• Make sure you're using the local currency.

If y'all still accept problems, contact your mobile phone service provider for assist.

If you can't add a payment method or take a problem with a different payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to fix the issue.

1. Sign in to https://pay.google.com with your Google Account.
2. Look for any notifications or requests for data & provide anything that'southward asked for.
3. Bank check that your address is upwards to date.
4. Check that the payment methods listed are the ones you want to utilise.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin employ it again:

1. Become to pay.google.com and sign in to your account.
   1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
2. Click Payment methods.
3. Side by side to the carte du jour that says "Verification needed," click VerifyCharge card.
4. Within 2 days, you'll detect a temporary charge on your card argument along with an eight-digit code.
5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

1. Confirm which card yous want to verify.
2. Check how long ago you tried to verify your bill of fare.
   • If less than 2 days: Wait up to 2 days.
   • If more than two days: Bank check your card argument. Y'all should notice a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

Yous tin can't utilize this card for this purchase. Effort to brand the purchase again with a different carte du jour.

If the card you lot want to apply isn't listed, follow the on-screen instructions to add a new carte.

If you use dual SIM bill of fare devices

Check if the right SIM card is in slot one and remove any SIM carte du jour from slot ii.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid